Main cloud contact middle supplier to unveil its newest Service Now choices at a particular sequence of occasions
ROCKVILLE, Md. – 3CLogic, the main voice-enabling and cloud contact middle answer for ServiceNow®, at present introduced its participation at this yr’s Service Now in-person World Discussion board convention in Chicago (November 2)Ra) and the Healthcare Roadshow sequence held in New York Metropolis (October 18.)th) and Chicago (November 1.)scheduled tribeAs well as, the corporate will co-host reside talking classes, during which present prospects of healthcare and buyer assist will share the advantages and influence of its options with the Service Now platform for IT service administration and buyer workflows.
This follows 3CLogic’s current announcement of the most recent set of integrations with ServiceNow’s healthcare and life sciences service administration product and Digital Agent Designer. The corporate’s continued concentrate on enhancing CRM and repair administration platforms with voice-enabled self-service, SMS, personalised reside agent name routing and AI-powered analytics continues to drive vital international development throughout industries. Marquee prospects embrace Nissan, Korber Pharma, 7-Eleven and Denny’s.
Guillaume Senhaeu, SVP of Alliance & Advertising at 3CLogic, says, “It’s a pleasure to be invited to attend these particular Service Now occasions and to share how Service Now prospects are of their digital transformation initiatives with respect to the client and affected person expertise. Leveraging 3CLogic to enrich it.” “Finally, the correct steadiness between self-service and clever entry to reside agent assist is the important thing to nice buyer experiences and outcomes – each of which we offer with Service Now.”
ServiceNow Premier Expertise Associate and NOW® Licensed Purposes, 3CLogic has entry to pc telephony integration (CTI), voice bots, embedded IVR name movement designer, name transcription, click-to-call, agent screen-pop, sentiment and AI-powered analytics, and Built-in service now name reporting.
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3CLogic transforms a cloud platform or CRM by seamlessly integrating voice with present digital channels. Its modern options broaden CRM and information platform capabilities for 2000 corporations globally, enabling superior and scalable options akin to custom-made self-service experiences, digital and reside agent interactions and conversational analytics. Please go to www.3clogic.com for extra data.